Call Center & Help Desk

Are your internal IT staff resources stretched to capacity? Do you need technical support during peak periods, after hours or during temporary periods of increased demand? NetXs Solutions’ flexible call center and help desk services can be your lifeline by helping to resolve issues quickly and support your customers and employees at all times.

Our highly-trained, local and off-shore English-speaking help desk and call center professionals operate from our U.S. and international development centers, and can provide 24/7 remote assistance by telephone, e-mail or live online chat. Our skilled staff always works with your customers’ or employees’ needs in mind during the entire support process for fast and efficient problem resolution and a more positive end-user experience. Our outsourced call center and help desk services are available at affordable monthly or hourly rates to accommodate all of your support needs. You select the model that is right for you, based on your business goals and budgets.

NetXs Solutions can provide customer or technical support services for:

  • Network, Internet and e-mail connectivity issues
  • Software application and operating system support
  • Hardware support, including desktop PCs, servers and printers